📝 Job Overview:
We are seeking a reliable and customer-focused Help Desk Support Technician to provide technical assistance to end users. This role is ideal for someone who enjoys solving problems, has a strong understanding of Windows environments, and can communicate technical issues in a user-friendly way.
🔧 Responsibilities:
- Respond to and resolve Tier 1 and Tier 2 support tickets via phone, email, and in-person
- Troubleshoot hardware, software, network, and printer issues
- Support Windows desktops, laptops, VPN, and mobile devices
- Provide support for Office 365 apps, Outlook, Teams, and OneDrive
- Create and manage user accounts, groups, and passwords in Active Directory
- Maintain accurate documentation of issues and solutions in the ticketing system
- Escalate complex issues to appropriate IT teams
- Assist with onboarding/offboarding tasks including device setup and access provisioning
- Perform routine maintenance and updates on workstations
✅ Required Skills:
- 1–3 years of experience in a help desk or IT support role
- Proficiency in Windows 10/11, Microsoft Office 365, and remote desktop tools
- Basic knowledge of Active Directory, DNS, and network troubleshooting
- Strong communication and customer service skills
- Ability to prioritize, multitask, and work independently
- Familiarity with common ticketing systems (e.g., Zendesk, Freshservice, Spiceworks)
💡 Preferred Qualifications:
- CompTIA A+, Network+, or Microsoft certification
- Experience with Intune, SCCM, or remote monitoring tools
- Exposure to hybrid AD/Azure environments
- MacOS support experience is a plus
🎁 What We Offer:
- Competitive pay
- Friendly and collaborative team environment
- Exposure to enterprise IT infrastructure and projects
- PTO and healthcare benefits
- Training and growth opportunities